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Frequently Asked Questions 

 

We use a courier service(Preferred Method) and will deliver timeously (1-3 days for - Major City Centres / Up to 5 days for Regional Centres). Packages can only be delivered to physical addresses via courier services. We will ship to Postnet Suites provided you use a Postnet Suite as your shipping address in checkout. PO boxes can be used however this is not recommended as we cannot insure these packages. All packages require a signature upon delivery.We request our clients to supply us with a cell phone number or some sort of contact detail so our courier service can contact you directly if there is any problem with the delivery of your package.Also if a cell phone number is used in checkout , we will send you SMS notifications on status of your package delivery

 

Yes, all packages are insured during the delivery process against theft and damage when using courier service option or Postnet Suite (PO Box deliveries are not insured). Please ensure your goods are inspected upon delivery before signing the courier delivery note.

 

Please check product before signing the delivery receipt from our courier to ensure you have received the correct package. If you have a problem with incorrect package / defective product etc. simply go to our returns section of this site. Follow this simple process :

1.Simply visit our returns/exchanges page.

2.Fill in our return/exchange form(click here) stating your dillemma & we will handle the rest.

3.We will arrange a pickup of the defective / incorrect product from you and deliver the new device within 24 hours of receipt of your completed return form .

It's that simple , no hassle , no fuss. No emailing us and waiting for a response.WOW if we do say so ourselves.

 

Our website has an installed security certificate (SSL) which encrypts all data  to ensure that there are no breaches with regards to the information you submit.

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Our security certificate is an industry leader using secure data encryption ensuring maximum buyer protection and confidence when entering sensitive data onto our platform. We utilize payment gateways with the countries largest and secure service provider (Payfast) to facilitate payment , we do not keep any banking information nor collate any data from your chosen payment methods. We have verified our company with numerous shoping platforms such as Pricecheck / Shopmania / Bidorbuy and our company information can be found in our B-BBEE certificateB-BBEE Cerificate. We are a level 3 B-BBEE provider.

 

Yes our products carry a twelve month warranty(click here) against all manufacturing defects and problems. We also offer a 7 day money back guarantee, if you are not entirely happy with your purchase we wil refund you, completely hassle free . Simply fill in our Refund form and we will take care of the rest.

Contact

Switchdon AddressGateway Theatre Of Shopping 

Oppsite iStore 

1 Palm Boulevard 

Umhlanga 

105393 3d glossy orange orb icon business phone1(031)5662449

105393 3d glossy orange orb icon business phone10865162406
 106368 3d glossy orange orb icon social media logos mail
info@switchdon.co.za